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Registration is only required if you do not have a username. Please check your spam & junk mail folders to ensure you have not already received an email with a username and password. If you already have a username log in here

Each account must have a unique email address associated with it. Please contact us if you need multiple accounts with the same email address (i.e. related family members).

Please fill out address, DOB and Insurance information. If I dont already have them, or if you prefer different email and cell phone, add or correct them. Go to the forms link and complete the Limits of Confidentiality and Cancellation policy.

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Terms and Policy

Confidentiality and Cancellation

Limits of Confidentiality


Contents of all therapy sessions are considered to be confidential.  Both verbal information and written records about a client cannot be shared with another party without the written consent of the client or the client's legal guardian.  Noted exceptions are as follows:

Duty to warn and protect:  When a client discloses intentions or a plan to harm another person, the mental health professional is required to warn the intended victim and report this information to legal authorities.  In cases in which the client discloses or implies a plan for suicide, the healthcare professional is required to notify legal authorities and make a reasonable attempt to notify the family of the client.

Abuse of children and vulnerable adults:  If a client states or suggests that he or she is abusing a child (or vulnerable adult) or has recently abused a child (or vulnerable adult), or a child (or vulnerable adult) is in danger of abuse, the mental health professional is required to report this information to the appropriate social service and/or legal authorities.  This includes Child Protective Services, or Adult Protective Services through the Texas Dapartment of Family and Protective Services and the local law enforcement agency in whose jurisdiction, the abuse has or may occur.

Prenatal exposure to controlled substances:  Mental healthcare professionals are required to report admitted prenatal exposure to controlled substances that are potentially harmful to the unborn child.

Minors/guardianship:  Parents or legal guardians of non-emancipated minor clients have the right to access the client's records.

Insurance providers:  Insurance companies and other third-party payers are given information that they request regarding service to clients.  Information that may be requested may include types of services, diagnosis, treatment plan, description of impairment, progress of therapy, case notes, and summaries.

Couple and Family counseling rule:  In couple and family counseling, the therapist cannot be expected to keep secrets when the secret affects one of the other clients.  As an example, the therapist is told by one spouse in an individual session that he/she has been having an affair and the other spouse doesn't know.  In the following conjoint session with both spouses, it is not reasonable to expect the therapist to have to be on eggshells being careful to not let the secret slip out.  So the rule is, first there should not be any secrets in the first place, but second, if you have a secret you don't want the other family members to know about, don't tell the therapist.

Clarification regarding legal proceedings:  The rules of confidentiality supersede any attempts by opposing parties in any lawsuit, including divorce and custody cases to subpoena client records or my testimony in an attempt to support their case.  Lawyers are fully aware of this but may still attempt to bring in the therapist to testify.  I Donald Gray, LMFT will not violate the rules of confidentiality and no court can compel me to do so unless the information falls into one of the exceptions listed above, or if all parties who are my clients have signed releases of information allowing me to do so.  Further, I Donald Gray, LMFTwill honor subpoenas to appear with the pre-condition that the party calling me to testify compensates me for my time at the rate of $300.00 per hour which includes travel time to and from court, attorney offices or any location for the purpose of testifying in court or a deposition, and for my time reviewing your files and any time I spend in document preparation.  To be perfectly clear, if asked to violate confidentiality in court or a deposition, my response will be that I am not able to answer due to the rules of confidentiality.

One example of a case in which the parties may need my testimony would be a custody hearing in which a couple is trying to obtain custodial rights to a grandchild, and both clients have agreed to allow me to testify.  In that case, I would be happy to help, if I deem it to be in the best interest of the child in question.  The above per hour fee applies.

Another occasion in which I would be glad to help would be adoptions, where the family trying to adopt a child is required to get some type of counseling, and all clients agree to allow me to testify, and again where in my professional opinion, that family is suitable and prepared for the adoption.  The above per hour fee applies.

Other exceptions could occur and will be considered on a case by case basis and must always include signed releases from all clients involved.



Cancellation Policy


Clear Lake Family Counseling is a mental healthcare service organization which strives to provide timely and effective services to all its clients.  Scheduling can at times be critical.  As the schedule gets filled, client's scheduling options become limited.  Please be considerate of these limitations and make sure you can make your appointment as scheduled.   

Clear Lake Family Counseling reserves the right to bill clients for missed appointments.  The fee for the missed appointment is for the full amount of the missed session. 

Clients will not be billed for cancellations with at least 24 hour notice.  

Clear Lake Family Counseling is also aware that emergencies come up that don't allow for 24 hour notice such as illness or family emergencies.  We strive to be compassionate in our delivery of services and will consider these on a case by case basis.  Leniency will be the rule whenever possible

Thank you for your understanding in this matter.

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